Rightsizing our Agency with the Right Resources at the Right Time

By Dana Schulze, NTSB Managing Director

The National Transportation Safety Board (NTSB) is an independent federal agency charged by Congress with investigating every civil aviation accident in the United States and significant events in railroad, transit, highway, marine, pipeline, and commercial space. We determine the probable causes of the accidents and events we investigate and issue safety recommendations aimed at preventing future occurrences. 

The agency’s investigative and technical staff are recognized for their forensic safety expertise, and with support from the agency’s professional staff, the NTSB is the premier safety investigation organization in the world. In total, the NTSB has conducted more than 153,000 aviation-related investigations and thousands of highway, transit, marine, rail, pipeline, and commercial space investigations, resulting in more than 15,300 safety recommendations. As a result, the NTSB has had a significant and far-reaching impact improving transportation safety for all, with 80% of our recommendations being addressed.

We’ve been getting the job done, even though our budget and workforce has remained relatively flat for the past 20 years. That’s until the 15th Chair of the NTSB, Jennifer Homendy, was sworn in on Aug. 15, 2021.

From her first day, Chair Homendy immediately began implementing her vision of putting mission first, building our agency’s staffing and infrastructure to equip us to better meet the transportation safety challenges we face, including today’s accidents and significant events and those coming in the very near future from emerging technologies like autonomous vehicles and commercial space.

Growing our Workforce

Her first step: fund the agency to grow our workforce. Chair Homendy understood that the agency could not effectively operate with the same number of people that we had in 1997, given the growing complexities of the transportation systems we investigate. Working with leadership across the agency, the Chair secured needed funding increases in fiscal years (FYs) 2022 and 2023, prioritizing recruitment of a diverse and talented workforce, starting with hiring the agency’s first chief human capital officer and supporting a hiring surge.

Under Homendy’s leadership, our workforce has rebounded from an all-time low of 397 employees in August 2019 to its current 419 dedicated professionals. The NTSB workforce is expected to grow to 435 employees by the end of September.

Chair Homendy and Office of Aviation Air Traffic Control Team

Chair Homendy routinely swears in new staff as they are welcomed into the agency by our senior leaders. Just this week, the Chair gave the oath of office to a returning NTSB employee joining our Office of Research and Engineering and new members of the Air Traffic Control Team within the Office of Aviation Safety. That division is now fully staffed for the first time in 7 years.

We also have Chair Homendy to thank for successfully asking the Office of Personnel Management to grant us direct-hire authority, which has sped up the hiring process and enabled us to identify and hire the right talent, for the right job, faster.

Getting Up to Speed Quickly

With so many new hires, agency leaders are focused on ensuring all staff have the skills to succeed. Staff now have access to a Career Development Roadmap with a curated list of educational resources in emerging technology, leadership, project management, data analytics, and many other areas critical to our mission success. We’ve developed and launched a multimodal drone program, including new drones and training for drone operators.

We even launched a new mentoring program in 2023 to connect our seasoned veterans with our newest members to help transfer their knowledge, skills, and expertise. We kicked the program off with a speed mentoring event featuring female leaders across the agency during Women’s History Month.

Women’s History Month Mentoring Event

We’re also investing in our infrastructure, prioritizing funding to acquire long-overdue enhanced IT tools and digital capabilities to improve the customer experience of both staff and those seeking information from the NTSB. This will be supported by the $16.2 million Technology Modernization Fund loan recently awarded to our agency, thanks to an agencywide team led by the Office of Chief Information Officer (CIO) in coordination with the Office of Managing Director, the Office of the Chief Financial Officer, and the Office of Human Capital Management and Training.

If you’ve met Jennifer Homendy, you know she’s a people person. She’s always out there building relationships in big and small ways, internally and with external stakeholders. Our recent ice cream social, co-hosted by the agency’s staff-led Diversity and Inclusion Council (“the DIAC”) and my office, is one example of the Chair’s efforts. The social was a great opportunity to break down our organizational silos, help our new staff feel welcome, and assure everyone that we’re all focused on the same core mission, no matter what your role, as part of Team NTSB.

Driving Change with Data

Ensuring our agency leaders have the data they need to make critical decisions, improve our operations, and swiftly answer data calls from Congress and the public has been a top priority for Chair Homendy. 

As a result, the NTSB now has a formal Data Program and Data Strategy Plan. We’ve also hired a chief data officer, who will join our agency in early FY 2024. Already, with the help of our chief data scientist and CIO, our data infrastructure has grown to allow staff use dashboards and data visualization tools to help analyze the agency’s work, identify trouble spots and bottlenecks, and make changes to improve efficiency.

The proof of success from our data-driven change and larger workforce is in the numbers. Over the past 2 years, thanks to staff’s incredible work, we’ve reduced our backlog of 442 incomplete investigations over 2 years old to almost zero, and the average time to complete an investigation has decreased across every mode of transportation we investigate. Now, that’s measurable progress!

Rightsizing our Budget 

Growth and operational improvements come at a cost—a fact not lost on Chair Homendy. For the past 2 years, the Chair has been on Capitol Hill knocking on doors and speaking to everyone who will listen about why our agency’s budget needs to be rightsized. 

She has also spent the past 2 years proving to Congress that this agency is responsive and nimble, and that we’re improving our operational efficiency. All her efforts to grow our staff, reduce our investigation backlog, and better serve and represent our customers are paying off. 

For FY 2024, the House Appropriations Committee approved a $145-million budget for our agency. If granted, it would be the first significant NTSB funding increase since the mid-1990s. The new funding has long been needed to continue to grow the agency’s size and capabilities so we can more effectively accomplish our critical safety mission.

We look forward to entering the new fiscal year energized, better staffed, and prepared to meet new challenges, with a new group of NTSB employees ready to join in our critical mission to make transportation safer for all. 

Teen Driver Safety Week: Keeping The Next Generation Safe on the Roads

By Bryan Delaney, NTSB Safety Advocate

This week is Teen Driver Safety Week, a time dedicated to raising awareness and seeking solutions to prevent teen driving-related deaths and injuries on the road.

The NTSB has long advocated for preventive measures that would address the common factors—distractions, fatigue, impairment, speeding, and lack of seat belt use—contributing to teen driving-related crashes, deaths, and injuries. The NTSB has recommended that states enact robust graduated driver license (GDL) programs that include cell phone, passenger, and nighttime driving restrictions. We’ve also called for collision avoidance and other vehicle safety technologies to be standard on all vehicles. Finally, we encourage adoption of a Safe System Approach to protect all road users from death and serious injury.

On Wednesday, October 19, the NTSB will host a Teen Driver Safety Week webinar focused on effective safety advocacy strategies. The event will bring together youth leaders and traffic safety advocates to discuss four valuable strategies for teen driver safety advocacy, including:

1. Peer-to-Peer Education
2. Empowering Parents and Community Members
3. Connecting Through Digital Media and Technology
4. Grassroots Advocacy

While we highlight Teen Driver Safety Week in October, we are committed to advocating all year long for needed safety improvements to keep young people safe on the roads.

You can find more information about the webinar and register to attend on our event page.

For more information on this topic, as well as other critical issues impacting safety, see our Most Wanted List of Transportation Safety Improvements.

Remembering the Victims of Maryland Route 210

By Nicholas Worrell, Chief, NTSB Safety Advocacy Division

On June 25, I had the opportunity to represent the NTSB at the Route 210 “Dignity of Life” Observance in Prince George’s Country, Maryland, where I have spent most of my adult life. Although the observance had tragic roots, it was good to see some attention paid to the toll taken by crashes in this largely Black area.

After the jubilation of Juneteenth, it was a gut-wrenching reminder of one of our greatest remaining inequities as a nation. Statistics show that Blacks and other minority groups are disproportionately likely to die in crashes.

Total crash deaths skyrocketed to an estimate of almost 43,000 in 2021. If we are to reduce the surging totals, we must also be intentional about our efforts in these underprivileged, underserved, and vulnerable communities.

This solemn and dignified gathering was to remember the irreplaceable, individual human beings who have been lost, and continue to be lost, on Maryland Route 210. Eighty people have died in crashes there between 2007 and the present. One of them was the husband of my NTSB colleague Susan Pipkin. At the event, Susan’s daughter, Diamond, said, “He was just thrown from his motorcycle, and it shook our lives,” as she broke into tears.  Like bicyclists and pedestrians, motorcycle riders are vulnerable road users and are overrepresented in fatality statistics nationwide.

Diamond Pipkin talks about her father’s crash at the Route 210 “Dignity of Life” Observance

Nicholas Worrell delivers remarks at the Route 210 “Dignity of Life” Observance

Nicholas Worrell and Susan Pipkin talk with community leaders at the Route 210 “Dignity of Life” Observance

Every loss on our roads is a tragedy. Every one of these losses is preventable. And, as I said to the families of the victims, every one of their loved ones was an individual, irreplaceable, had dignity and humanity, and deserved to live.

At the NTSB, we investigate crashes in all modes of transportation. We focus on answering one question, the same question that family members also ask after such a tragedy: Why? Unlike victims’ families and loved ones, though, we must be as objective as possible and look at the same question from an investigator’s point of view. We strive to turn our findings into action by issuing safety recommendations. However, we can only recommend changes—lawmakers, industry, and others must act on them.

I have worked enough with victim and survivor advocates to know that these tragedies are not one-time events. The loss persists and reemerges in so many ways: every time they look across the holiday table to the seat their loved one used to take, every time there is a birthday or a wedding anniversary that they used to celebrate, whenever they go to dial a number to share something with someone who is forever disconnected.

As we approach the Fourth of July holiday, a notoriously dangerous time on our nation’s roads, there’s no better time to take stock of how we’re protecting road users in all communities. This means reflecting on all parts of the system, not just on the behaviors of drivers, pedestrians, cyclists, and riders. We must adopt a Safe System Approach that builds in redundancy so that when one part of the system fails, road users don’t lose their lives. We owe all road users nothing less than our determination that one day, Maryland Route 210 will be another safe road in a safe system, one with zero road deaths and zero serious injuries. And we must ensure that we are making equitable safety investments.

We don’t lose 43,000 faceless statistics every year, we lose 43,000 loved ones. They are irreplaceable. They are precious. The lives of those left behind are shaken, forever changed.

The families I met on June 25 are members of a club none of them ever wanted to join. The best way to honor the life of Mr. Pipkin and the lives of countless others who perished on our roads is to close the door to the club forever.

Reflections on International Women’s Day

By Chair Jennifer Homendy

Who will be speaking? The Chair? What’s his name?

That’s what I overheard a reporter asking an NTSB employee just a few weeks ago. We were in Pittsburgh, where I was on scene for the agency’s investigation into the collapse of the Fern Hollow Bridge.  

I couldn’t help myself and jumped in with: “He’s a she…and it’s me!”

The reporter was mortified and apologized profusely. We shared a laugh and went on to have a great press conference.

NTSB Chair Homendy at a press briefing on the NTSB investigation into the collapse of the Fern Hollow Bridge in Pittsburgh, Pennsylvania.

Even though I responded with humor, that exchange was just one example of an unconscious bias that women encounter every day. Of course, unconscious biases can reflect one or more “-isms:” racism, ableism, heterosexism, ageism, classism, etc. 

In all fairness to the reporter, he responded appropriately. By that I mean he acknowledged his mistake and apologized sincerely. He wasn’t defensive and he didn’t invalidate my reaction. His response showed real humility, which is why we were able to move on so quickly.  

What You Can Do

I offer two suggestions for small but powerful ways you can recognize International Women’s Day and #BreakTheBias.

First, accept that no one is free from unconscious bias. Work to become aware of the ways you may show your own “-isms” and do what the reporter did: own the error and offer a genuinely sincere apology. Fight the urge to say I didn’t mean it like that. The only way to ensure you do better next time is to respond with humility.

You can also be intentional about using words that communicate a sense of belonging. When backed up by action, the language we use can change the culture from one of exclusion to one of inclusion.

Women in Transportation

Increasing the representation of women in all transportation modes will go a long way toward combatting unconscious bias. Consider the following statistics:

• Aviation: Women hold only 8.5% of FAA pilot certificates. Female flight engineers, 4.3%; mechanics, 2.6%; parachute riggers, 10.1%; ground instructors, 7.8%; air traffic controllers, 16.8%; dispatchers, 19.7%.
• Highway: While 49% of all workers nationally are women, only 18% of infrastructure workers are women. Moreover, in 20 of the largest infrastructure occupations, less than 5% of workers are women. And 7.9% of truck drivers are women.
• Marine: Women make up just 1.2% of the global seafarer workforce. While this represents a nearly 46% jump from 2015, it’s not nearly enough.
• Railroad: Women hold less than 8% of rail transportation jobs and the latest Federal Railroad Administration report acknowledges that “recruiting and retaining a diverse representation of employees remains a persistent issue.”
• Pipeline & Hazardous Materials: Over 80% of hazardous materials removal workers are male — and just 15% of civil engineers are women. As for pipeline, women make up 10.8% of the pipeline transportation workforce and 21.8% in natural gas distribution. Unfortunately, these numbers drop even lower when it comes to higher-paying technical jobs in the oil and gas industry.

We have work to do, including here at NTSB. Our latest state of the agency report showed that our female workforce is 7% below the civilian labor force — something I think about every day. I’m only the fourth woman to serve as Chair since the agency was created in 1966. This is a message I’ll be sharing at the upcoming International Women in Aviation Conference.

When I was appointed to lead the NTSB, I made the decision to be addressed as Chair Homendy. I didn’t make this out of personal preference, but for the next woman to serve in the role. Perhaps, if we de-gender the office, the fifth female Chair will have one less bias to break.  

February 20: International Day Commemorating Air Crash Victims and Families

By Elias Kontanis, Chief, NTSB Transportation Disaster Assistance Division

This year, the International Civil Aviation Organization (ICAO) designated February 20 the International Day Commemorating Air Crash Victims and Families. Although ICAO has addressed various aspects of family assistance for decades, this is the first time a day has been set aside to remember and honor all who lost their lives in air disasters and their families.

ICAO’s interest in family assistance dates to 1976, with the inclusion of a recommended practice in Annex 13, the document that outlines standards and recommended practices for accident investigations. The following is a brief timeline of significant ICAO activities related to family assistance.

• 1976: Contracting States (that is, countries) whose citizens are involved in a crash are granted access to information about the crash investigation and play a direct role in identifying their citizens. This recommended practice was strengthened to a standard in 2001.
• 1998: The ICAO Assembly acknowledges that “the policy of the ICAO should be to ensure that the mental, physical and spiritual well-being of victims involved in civil aviation accidents and their families are considered and accommodated by ICAO and its Contracting States.”[1]
• 2001: In response to Assembly Resolution A32-7, ICAO issues Circ 285, “Guidance on Assistance to Aircraft Accident Victims and their Families,” a keystone document for countries interested in developing family assistance programs. Circ 285 provides guidance on the various aspects of a comprehensive family assistance operation.
• 2005: Provisions are included in Annex 9, “Facilitation,” to enable victims’ family members to expeditiously enter the State in which the accident occurred. Additional provisions address repatriation of remains and emergency travel documents for family members and accident survivors.
• 2013: ICAO issues Doc 9998, “ICAO Policy on Assistance to Aircraft Accident Victims and Their Families,” and Doc 9973, “Manual on Assistance to Aircraft Accident Victims and Their Families.”
• 2015: Annex 9 is further amended with Recommended Practice 8.46, which encourages Contracting States to establish legislation, regulations, and/or policies in support of assistance to aircraft accident victims and their families.
• 2021: ICAO convenes its first International Symposium on Assistance to Aircraft Accident Victims and Their Families. This 3-day event, hosted by the governments of Spain and the Canary Islands, provides an opportunity for participants to share best practices and lessons learned to support the development of family assistance programs. NTSB Chair Jennifer Homendy and I were honored to participate as guest speakers at this important event.
• 2021: ICAO’s Global Aviation Training Section begins developing a 3-day course designed to provide Contracting States, as well as aircraft and airport operators, the foundational knowledge to develop family assistance plans. The NTSB is a proud partner in this effort.
• 2021: ICAO proposes elevating Recommended Practice 8.46 to a standard and developing a new recommended practice encouraging aircraft and airport operators to develop family assistance plans. Again, the United States stands with a significant number of other States in support of this initiative.

Through the Aviation Disaster Family Assistance Act of 1996, the United States committed to addressing the needs of passengers’ families following an aviation disaster. This commitment continues to grow. Today, the NTSB is the lead federal agency responsible for coordinating federal resources to support the families of air crash victims, as well as the victims of any other transportation disaster the NTSB investigates.

As family assistance specialists, my team and I work every day with the families of those lost in transportation crashes, trying to shed what light we can during some of their darkest days. We provide information during a time of uncertainty, address questions, and facilitate access to services that help loved ones navigate the loss they have suffered.

We have this charge in common with family assistance specialists all around the world, and we work collaboratively with international colleagues to enhance family assistance programs worldwide. We offer representatives of ICAO Contracting States seats in our family assistance course to help them develop or enhance their family assistance programs. We deliver presentations and participate in discussion panels overseas on family assistance, and we assist ICAO in developing its 3-day family assistance course.

Over the decades, the strength of survivors and victims’ families has humbled us. We have seen them organize not only to support each other through the grieving process, but also to advocate for change to enhance transportation safety so that others never have to face the same kind of loss.

We at the NTSB stand alongside our international colleagues in honoring the International Day Commemorating Air Crash Victims and Families. No traveler likes to ponder the possibility, however remote, that a flight will crash. But, if the unthinkable happens, the NTSB and our counterparts around the globe are dedicated to supporting crash survivors and family members.

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[1] International Civil Aviation Organization. Assembly Resolution A32-7. Resolutions Adopted at the 32nd Session of the Assembly. Montreal, Quebec; Sept. 22–Oct. 2, 1998.